Our business is more than a fee-for-transaction. Our success has been built on service quality, customer care and value for money. Our customers know that they can rely on Connect Cleaning Group to deliver a reliably high-quality service, every time.
We love to maintain long term relationships with our clients. We want to be more than just a cleaning, maintenance or safety service: we want to be part of the routine that makes your life better, healthier, and cleaner.
- Low turnover
- Up to date qualifications
- Annual training and development
- Employment ID supplied
- Police Checks completed
- Working with Children checks completed (as needed)
- OH&S compliant
- Minimum monthly independent recorded audits and inspections
- Top quality tools and equipment
- We set, track and evaluate benchmarks for customer care, service quality and value for money
- We monitor real time in attendance
- 24/7 customer service and complaints
- Staff who listen and learn
- Customer Commitment – We provide and deliver services that make a difference in our customers lives and businesses.
- Quality – We provide outstanding products and services that together deliver premium value to our customers
- Integrity – We uphold the highest standards of integrity in all our actions
- Teamwork – We work together, from management to front line staff, to meet the needs of our customers by being personally accountable for delivering on our commitments
- Respect for People – We value our people, encourage their development, and reward there performance
Trained and Experienced Professionals
We know how important it is to feel you can trust the people on your premises. All our staff are required to meet strict employment criteria and safety checks, to give you confidence the work will be carried out to the highest standard, by professional and trustworthy people.
All out staff are required to clock in using geofencing to show when they are on-site. This helps us to ensure the safety of our staff – and means you can be confident you’re getting the service we promised.
We Hear You
We’re proud to have long and lasting relationships with many of our clients. Those relationships are built on trust, reliability, and communication. We listen when you tell us what you need. We’ll listen if there’s something we need to do differently. And we’ll always share important information with you when you need it.
Connect Cleaning Group is committed to providing the highest quality facility services and cleaning products in the Newcastle/Hunter region, by exceeding the expectations of our clients through our core values which reflect who we are, and who we stand for as a company.
We are constantly working to establish ourselves as the most respected and sought after facility support service in the region. We build quality partnerships based on solid and trusted relationships with our key stakeholders and customers.